tag:colbycollege.statuspage.io,2005:/historyColby College IT Services Status - Incident History2024-03-27T22:50:08-04:00Colby College IT Servicestag:colbycollege.statuspage.io,2005:Incident/203042272024-03-20T16:06:21-04:002024-03-20T16:06:21-04:00Issue with printing services.<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:06</var> EDT</small><br><strong>Resolved</strong> - The issue with printing services has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center at support@colby.edu or 207-859-4222</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>16:10</var> EDT</small><br><strong>Identified</strong> - ITS has identified an issue with printing services and is working to resolve the problem as soon as possible. We will continue to provide updates via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/202145302024-03-11T08:49:57-04:002024-03-11T08:49:57-04:00Issue with Google Apps for Education<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>08:49</var> EDT</small><br><strong>Resolved</strong> - The issue with Google Apps for Education has been successfully resolved by the vendor. If you are still experiencing an issue, please contact the ITS Support Center at support@colby.edu or 207-859-4222.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>08:18</var> EDT</small><br><strong>Investigating</strong> - ITS is investigating an issue with Google Apps for Education (email, calendar, docs, etc) and will provide more information regularly via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/194727152023-12-21T18:04:01-05:002023-12-21T18:04:01-05:00Campus Power Issues due to Weather<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>18:04</var> EST</small><br><strong>Resolved</strong> - All known issues affecting IT services on campus as a result of the power outage are resolved at this time. Connectivity to off site locations is in the process of being restored. If you are still experiencing an IT issue, please contact us via support@colby.edu.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>18:26</var> EST</small><br><strong>Update</strong> - At this time campus network services have been fully restored. Off-site locations continue to experience connectivity issues. ITS is continuing to monitor the situation until all known issues are resolved.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>13:02</var> EST</small><br><strong>Update</strong> - Campus power appears to have been restored. While many systems are reporting as up, ITS is surveying services and will update accordingly.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>13:01</var> EST</small><br><strong>Update</strong> - Power remains out for the campus and surrounding area, so most buildings do not have network service. For those off campus or on cellular connections, campus services/servers can be reached using the VPN service.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>21:07</var> EST</small><br><strong>Update</strong> - The campus is currently being impacted by a widespread power outage that began this afternoon. ITS will continue to monitor the situation and work to assess and restore services as soon as power is restored.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>13:11</var> EST</small><br><strong>Monitoring</strong> - The main Campus and downtown buildings are experiencing power disruptions due to weather. This will result in network service disruptions and possible down time if and where the power is out. ITS will continue to monitor systems and post updates as we can.</p>tag:colbycollege.statuspage.io,2005:Incident/189994102023-11-03T07:54:01-04:002023-11-03T07:54:01-04:00Issue with Workday<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>07:54</var> EDT</small><br><strong>Resolved</strong> - The issue with Workday has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center at support@colby.edu or 207-859-4222</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>19:24</var> EDT</small><br><strong>Monitoring</strong> - The Workday service has been restored by the vendor and is now being monitored for successful resolution. If you are still experiencing an issue, please contact the ITS support center at support@colby.edu.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>17:10</var> EDT</small><br><strong>Identified</strong> - Workday estimates a resolution of the service by 8PM Eastern Time. We will send a notification when the service is restored or provide additional updates as they become available.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>14:41</var> EDT</small><br><strong>Investigating</strong> - The vendor is continuing to investigate an issue with Workday and will provide more information regularly via https://its-status.colby.edu.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>10:29</var> EDT</small><br><strong>Identified</strong> - The vendor has identified an issue with Workday and is working to resolve the problem as soon as possible. We will continue to provide updates via https://its-status.colby.edu.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:03</var> EDT</small><br><strong>Investigating</strong> - ITS is working with the vendor to identify an issue with Workday and will provide more information regularly via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/186418422023-09-29T11:16:17-04:002023-09-29T11:16:17-04:00Issue with printing from Macintosh computers<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>11:16</var> EDT</small><br><strong>Resolved</strong> - The issue with black and white printing on Macintosh computers has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center at support@colby.edu or 207-859-4222</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>09:12</var> EDT</small><br><strong>Identified</strong> - ITS has identified an issue with black and white printing on Macintosh computers and is working to resolve the problem as soon as possible. We will continue to provide updates via https://its-status.colby.edu.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>07:57</var> EDT</small><br><strong>Investigating</strong> - ITS is investigating an issue with black and white printing from Macintosh computers and will provide more information regularly via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/184938682023-09-13T20:11:59-04:002023-09-13T20:11:59-04:00Issue with Workday<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>20:11</var> EDT</small><br><strong>Resolved</strong> - The issue with Workday has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center at support@colby.edu or 207-859-4222</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>16:30</var> EDT</small><br><strong>Identified</strong> - ITS has identified an issue with Workday and is working with the vendor to resolve the problem as soon as possible. We will continue to provide updates via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/177226592023-06-29T15:36:36-04:002023-06-29T15:36:36-04:00Issue with network access on campus<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>15:36</var> EDT</small><br><strong>Resolved</strong> - The issue with the on campus network has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center at support@colby.edu or 207-859-4222</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>15:14</var> EDT</small><br><strong>Identified</strong> - ITS has identified an issue with the network and is working to resolve the problem as soon as possible. We will continue to provide updates via https://its-status.colby.edu.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>14:58</var> EDT</small><br><strong>Investigating</strong> - ITS is investigating an issue with network access on campus and will provide more information regularly via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/171809372023-05-08T09:35:01-04:002023-05-08T09:35:01-04:00Issue with external telephone calling<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>09:35</var> EDT</small><br><strong>Resolved</strong> - The issue with external telephone calling has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center at support@colby.edu or 207-859-4222</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>Investigating</strong> - ITS is investigating an issue with the ability to call external telephone numbers from on-campus and will provide more information regularly via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/168961632023-04-17T20:11:22-04:002023-04-17T20:11:22-04:00Issue with the VPN<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>20:11</var> EDT</small><br><strong>Resolved</strong> - The issue with the VPN has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center at support@colby.edu or 207-859-4222</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>19:49</var> EDT</small><br><strong>Investigating</strong> - ITS is investigating an issue with the VPN and will provide more information regularly via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/168923082023-04-17T17:36:59-04:002023-04-17T17:36:59-04:00Issue with web.colby.edu<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>17:36</var> EDT</small><br><strong>Resolved</strong> - The issue with accessing web.colby.edu has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center at support@colby.edu or 207-859-4222</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>16:29</var> EDT</small><br><strong>Update</strong> - ITS is continuing to investigate an issue with web.colby.edu. If you are off campus and need to access web.colby.edu, please connect to the VPN. We will provide more information regularly via https://its-status.colby.edu.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>13:05</var> EDT</small><br><strong>Update</strong> - ITS is continuing to investigate an issue with web.colby.edu. If you are off campus and need to access web.colby.edu, please connect to the VPN. We will provide more information regularly via https://its-status.colby.edu.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>12:02</var> EDT</small><br><strong>Investigating</strong> - ITS is investigating an issue with web.colby.edu and will provide more information regularly via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/165957242023-03-21T15:19:44-04:002023-03-21T15:19:44-04:00Issue with campus networks<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:19</var> EDT</small><br><strong>Resolved</strong> - The issue with slow network service has been successfully resolved. If you are still experiencing an issue, please contact us via support@colby.edu.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:12</var> EDT</small><br><strong>Investigating</strong> - ITS is investigating an issue with slow network service and will provide more information regularly via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/146094612022-12-07T17:10:06-05:002022-12-07T17:10:06-05:00Issue with the wireless network<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:10</var> EST</small><br><strong>Resolved</strong> - The issue with the wireless network has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center at support@colby.edu or 207-859-4222</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:16</var> EST</small><br><strong>Identified</strong> - ITS has identified an issue with the wireless network and is working to resolve the problem as soon as possible. We will continue to provide updates via https://its-status.colby.edu.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:05</var> EST</small><br><strong>Investigating</strong> - ITS is investigating an issue with the wireless network and will provide more information regularly via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/108873012022-08-23T02:02:04-04:002022-08-23T02:02:04-04:00Campus Network Maintenance<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>02:02</var> EDT</small><br><strong>Completed</strong> - ITS network maintenance has concluded. Please report any issues to the ITS Support Center at support@colby.edu.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>19:29</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>19:29</var> EDT</small><br><strong>Scheduled</strong> - ITS will be conducting network maintenance between 7PM and 7AM on Monday August 22 and Tuesday August 23. Network service may be impacted during this period. Any questions can be directed to the ITS Support Center at support@colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/107939352022-08-09T23:20:32-04:002022-08-09T23:20:32-04:00Issue with campus Internet service<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>23:20</var> EDT</small><br><strong>Resolved</strong> - The issue with campus network service has been successfully resolved. If you are still experiencing an issue, please contact us via support@colby.edu.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>22:26</var> EDT</small><br><strong>Investigating</strong> - ITS is investigating an issue with campus Internet service and will provide more information regularly via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/106292352022-07-22T09:23:57-04:002022-07-22T09:23:57-04:00Issue with Citrix Cloud/Workspace<p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>09:23</var> EDT</small><br><strong>Resolved</strong> - The issue with Citrix Cloud/Workspace has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center at 859-4222 or support@colby.edu</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>14:13</var> EDT</small><br><strong>Identified</strong> - ITS has identified an issue with Citrix Cloud/Workspace and is working with the vendor to resolve the problem as soon as possible. We will continue to provide updates via https://its-status.colby.edu.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>16:38</var> EDT</small><br><strong>Investigating</strong> - ITS is investigating an issue with Citrix Cloud/Workspace and will provide more information regularly via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/105563842022-07-12T19:58:37-04:002022-07-12T19:58:37-04:00campus wireless service degradation<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>19:58</var> EDT</small><br><strong>Resolved</strong> - The issue with campus wireless service has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center at support@colby.edu.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>18:17</var> EDT</small><br><strong>Monitoring</strong> - The degraded wireless service issue has been cleared and is now being monitored for successful resolution. If you are still experiencing an issue, please contact the ITS support center.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>18:08</var> EDT</small><br><strong>Update</strong> - We are loading a software update now in order to resolve the issue. Anticipated downtime is 10 minutes.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>16:56</var> EDT</small><br><strong>Identified</strong> - ITS has identified a degraded performance issue with campus wireless service and is working to resolve the problem as soon as possible. We will continue to provide updates via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/99523112022-05-09T15:53:28-04:002022-05-09T15:53:28-04:00Issues with various web servers<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>15:53</var> EDT</small><br><strong>Resolved</strong> - The issue with the web servers has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center at support@colby.edu or 207-859-4222</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>15:12</var> EDT</small><br><strong>Investigating</strong> - ITS is investigating issues with various web servers, including but not limited to www.colby.edu, and will provide more information regularly via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/97456912022-04-12T10:14:56-04:002022-04-12T10:14:56-04:00Issue with some campus IT services<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>10:14</var> EDT</small><br><strong>Resolved</strong> - The services issue has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center at support@colby.edu.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>08:52</var> EDT</small><br><strong>Monitoring</strong> - The issues in the data center affecting various campus services has been resolved and are now being monitored. If you are still experiencing an issue, please contact us via <contact info>.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>07:34</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>07:29</var> EDT</small><br><strong>Identified</strong> - ITS has identified an issue in the data center affecting several campus services and is working to resolve the problem as soon as possible. We will continue to provide updates via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/92907712022-02-11T08:22:51-05:002022-02-11T08:22:51-05:00Issue with some Colby webpages<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>08:22</var> EST</small><br><strong>Resolved</strong> - The issue with Colby web pages has been successfully resolved. If you are still experiencing an issue, please contact us via support@colby.edu or 207-859-4222.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>07:43</var> EST</small><br><strong>Investigating</strong> - ITS is investigating an issue with some web pages not loading and will provide more information regularly via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/88549462021-12-15T17:25:22-05:002021-12-15T17:25:22-05:00Issue with Okta.colby.edu<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>17:25</var> EST</small><br><strong>Resolved</strong> - The issue with Okta has been successfully resolved. If you are still experiencing an issue, please contact the ITS support center at x4222 or support@colby.edu</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:18</var> EST</small><br><strong>Monitoring</strong> - The issue with Okta (okta.colby.edu) is now being monitored for successful resolution by the vendor. If you are still experiencing an issue, please contact the ITS support center at x4222 or support@colby.edu.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:39</var> EST</small><br><strong>Investigating</strong> - ITS is aware of an issue with Okta (okta.colby.edu). We will continue to provide updates via https://its-status.colby.edu as they are able to get them from the vendor, as the problem appears to be outside of Colby's network.</p>tag:colbycollege.statuspage.io,2005:Incident/87166152021-11-30T10:43:08-05:002021-11-30T10:43:08-05:00Issue with EvaluationKit<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>10:43</var> EST</small><br><strong>Resolved</strong> - The issue with EvaluationKit has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center at support@colby.edu or 207-859-4222</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:17</var> EST</small><br><strong>Identified</strong> - ITS has identified an issue with EvaluationKit and is working with the vendor to resolve the problem as soon as possible. We will continue to provide updates via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/84059972021-11-05T17:55:26-04:002021-11-05T17:55:26-04:00wireless network maintenance<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>17:55</var> EDT</small><br><strong>Completed</strong> - The maintenance has been completed successfully. Please contact the ITS Support Center at 207-859-4222 or support@colby.edu with any questions.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>17:04</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>15:20</var> EDT</small><br><strong>Scheduled</strong> - ITS will be conducting maintenance on components of the wireless networks between 5PM and 6PM Friday November 5th. There may be brief disruptions in campus wireless connectivity during this time. Please contact the ITS Support Center at x4222 with any questions.</p>tag:colbycollege.statuspage.io,2005:Incident/83044972021-10-24T22:06:42-04:002021-10-24T22:06:42-04:00Issue with campus network connectivity<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>22:06</var> EDT</small><br><strong>Resolved</strong> - The issues with campus network connectivity have been resolved as of 2:45PM and are still being monitored. If you are still experiencing an issue, please contact the ITS Support Center.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>14:14</var> EDT</small><br><strong>Monitoring</strong> - The campus network connectivity issues have been resolved and are being monitored. There may be additional brief disruptions as this issue remains under investigation.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>13:40</var> EDT</small><br><strong>Investigating</strong> - ITS is investigating an issue with campus network connectivity and will provide more information regularly via https://its-status.colby.edu</p>tag:colbycollege.statuspage.io,2005:Incident/82922192021-10-22T19:39:19-04:002021-10-22T19:39:19-04:00Issue with campus network connectivity<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>19:39</var> EDT</small><br><strong>Resolved</strong> - The issue with campus network connectivity has been successfully resolved. If you are still experiencing an issue, please contact the ITS Support Center.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>19:38</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>15:53</var> EDT</small><br><strong>Monitoring</strong> - The issues with campus network connectivity has been resolved and systems are being checked for successful resolution. If you are still experiencing an issue, please contact the ITS support center.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>14:24</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate the issue and do not yet have an estimated time of repair.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>13:10</var> EDT</small><br><strong>Investigating</strong> - ITS is investigating an issue with campus network connectivity and will provide more information regularly via https://its-status.colby.edu.</p>tag:colbycollege.statuspage.io,2005:Incident/81862182021-10-08T16:04:20-04:002021-10-08T16:04:20-04:00Issue with some wireless clients accessing Google services<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>16:04</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>14:49</var> EDT</small><br><strong>Monitoring</strong> - The issue with wireless clients reaching Google services has cleared. ITS is continuing to investigate for cause and will provide more information via https://its-status.colby.edu as necessary.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>14:32</var> EDT</small><br><strong>Investigating</strong> - ITS is investigating an issue with reaching Google services from campus wireless networks and will provide more information via https://its-status.colby.edu.</p>